Privacy Policy

Data controller: Dyslexic Support Ltd
Scottish company number: SC869876
Registered office: 8 Douglas Street, Hamilton, Lanarkshire, ML3 0BP
Assessment centre: Waverley House, Caird Park, Hamilton, Lanarkshire, ML3 0QA
ICO registration number: ZC040881

This Privacy Policy explains how Dyslexic Support Ltd ("the Assessor", "we", "us") collects, uses, stores and protects personal information provided by clients during the process of dyslexia assessment and related services.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What Information We Collect

We collect and process personal information that is necessary for the provision of our assessment services. This may include:

• Personal Details
  • Name, date of birth, address, contact details
  • Parent/guardian details
• Assessment Information
  • Background questionnaires
  • Educational and developmental history
  • Assessment test results and behavioural observations
  • Correspondence related to the assessment
  • Reports from schools or other professionals
• Special Category (Sensitive) Data
  • As part of the assessment process, we process special category data, including Information about learning differences or disabilities and health-related or psychological information relevant to learning. This information is handled with additional safeguards as required by law.

How We Use Your Information

Your information is used solely for the purposes of:

• Conducting a dyslexia assessment
• Producing a written diagnostic report and recommendations
• Communicating assessment outcomes
• Managing bookings, invoicing and record keeping
• Meeting professional and legal obligations
• We will not use your information for marketing or unrelated purposes without explicit consent.

Lawful Basis for Processing

Under UK GDPR, the lawful bases for processing your data are:

• Contract - Processing is necessary to deliver the services you request.
• Legal obligation - To comply with legal and professional record-keeping requirements.
• Consent - For processing special category data (e.g. assessment results).
• Legitimate interests - To maintain professional practice records and quality assurance.

How We Store and Protect Your Data

• Data submitted through our website contact form is processed by Web3Forms, whose GDPR-compliant privacy policy you may read at web3forms.com/privacy
• All data is stored securely in password-protected systems or locked filing cabinets.
• Electronic data is stored on devices with up-to-date security software.
• Access is limited to the Assessor and, where necessary, authorised administrative support.
• Data is retained for 6 years, or until age 25, after which it will be permanently deleted or shredded.

Sharing Your Information

Your information is confidential. It will only be shared when:

• You give written consent to share with others (e.g. school or other professional).
• There is a legal obligation (e.g. court order, safeguarding concern).
• Anonymised data may occasionally be used for professional supervision or continuing professional development - personal identifiers are always removed.
• We will never sell or pass your data to third parties for marketing purposes.

Your Rights Under UK GDPR

You have the right to:

• Access the information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your data (where legally permissible).
• Withdraw consent at any time (where consent is the lawful basis).
• Request transfer of your data to another provider (data portability).
• Object to processing in certain circumstances.
• Requests can be made in writing to the contact details above. We will respond within one month as required by law.

Children and Young People

For children under the age of 16:

• Consent will be sought from a parent or legal guardian.
• The child's views will be respected in line with Scottish safeguarding and data protection guidance.

Data Breaches

In the unlikely event of a data breach, appropriate steps will be taken in accordance with ICO guidance, including notifying affected individuals and the ICO where required.

Changes to this Policy

This Privacy Policy may be updated periodically to reflect legal or practice changes. The most recent version will always be available on our website or provided upon request.

Complaints

If you have concerns about how your data has been handled, please contact us directly. You also have the right to contact the Information Commissioner's Office (ICO):

Website: www.ico.org.uk
Mailing address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Telephone: 0303 123 1113

Contact

For any questions about this Privacy Policy or data handling practices, please contact Dyslexic Support Ltd.

Mailing address: Building 2, Suite 1, Waverley House, Caird Park, Hamilton, ML3 0QA
Email: karen@dyslexic.scot
Telephone: 07549 325295

Updated: 19 November 2025