Terms and Conditions of Service

These Terms and Conditions outline the agreement between Dyslexic Support Scotland Ltd ("the Assessor") and the parent or legal guardian ("the Client") regarding the provision of private dyslexia assessment and related services.

Professional Standards

All assessments are conducted in line with current Scottish guidance and relevant British Dyslexia Association (BDA) and SASC (SpLD Assessment Standards Committee) frameworks. The Assessor is qualified to assess dyslexia and holds relevant registration and accreditation. Ethical and professional standards are maintained at all times.

Services Provided

• Full diagnostic assessment for dyslexia (ages 8-16).
• Follow-up feedback session and written report.
• Recommendations for education and further support.

Fees and Payment

• Fees will be confirmed in writing at the time of booking.
• A non-refundable deposit of £100 is required to secure an appointment.
• The remaining balance must be paid 24 hours before the assessment.
• Payments can be made via bank transfer.
• Reports will not be released until full payment has been received.

Cancellations and Rescheduling

• More than 7 days' notice: no additional charge.
• Less than 7 days' notice: 50% of the full fee is payable.
• Non-attendance or cancellation within 24 hours: full fee payable.
• If the Assessor must cancel due to illness or unforeseen circumstances, an alternative date will be offered or a full refund provided.

Assessment Conditions

• Assessments are carried out in person, in an appropriate, quiet and confidential setting.
• The Client must ensure that relevant background information and any requested documentation (e.g. school reports, prior assessments) are provided in advance.
• Assessments rely on the Client providing accurate and honest information.

Confidentiality and Data Protection

• All information is held confidentially in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
• Reports are shared only with the Client unless written consent is given to share with others (e.g. school).
• Test papers and associated paperwork are securely stored for 12 months, after which they will be deleted or securely destroyed.
• Diagnostic reports will be securely stored for 6 years or up to the age 25.

Reports and Outcomes

• The written report is typically issued within 2-4 weeks of the assessment date.
• The report provides diagnostic conclusions and recommendations based on the assessment data and professional judgement.
• A diagnosis cannot be guaranteed; the report may conclude that dyslexia is not indicated.
• The report remains the intellectual property of the Assessor and may not be altered or reproduced without permission.

Client Responsibilities

• Clients must ensure attendance at scheduled times and the accurate completion of pre-assessment forms.
• Children under 16 must be accompanied by a responsible adult to the assessment and must be collected afterwards.

Complaints

• If you have a concern or complaint, please raise it in writing to Dyslexic Support Scotland Ltd in the first instance.
• Complaints will be handled fairly and in accordance with professional body procedures (BDA).
• If unresolved, the Client may refer the matter to the relevant professional body.

Acceptance

By booking an assessment or consultation, the Client confirms they have read, understood and agreed to these Terms and Conditions.

Updated: 12 November 2025